Introduction

PRIVATE TRANSFER CO.,LTD. Company Registration Number : 0815566001532 (“we”,“us” or “our”), we are committed to compliance with privacy laws which apply to our business and which set out standards for the management of personal information. We take the responsibility over the security of your personal information very seriously.

This is PRIVATE TRANSFER Privacy Policy which describes the manner in which we process, collect, use, maintain, hold and disclose information collected from you when you interact with us, which may include making a booking, communicating with us or using our website, mobile website and other websites offered by PRIVATE TRANSFER, including via other media such as social media and how you can access this information, and more. We also interact with third parties, such as transport companies, partner companies and companies affiliated with us, which may affect the manner in which personal information is collected, used, maintained and disclosed.

By visiting our sites and/or using our services, you are agreeing and consenting to the practices described in this Policy. For a better understanding, please read our Cookie Statement and Terms and Conditions. If you do not agree with all or part of this Policy, or do not wish to be bound by it, we recommend you that you do not visit our site or use our services.

PRIVATE TRANSFER. What personal information do we collect and hold? The personal information we collect, and hold is what we consider reasonably necessary for our business functions and activities

Personal information you give to us

Every time you make a booking, we will generally require you to provide personal information such as your name, phone number, email address, flight number, pick-up and drop-off addresses. We may also require personal information such as your name and email address when you subscribe to our email communications or if you contact us through customer services, as well as any other interactions on our website, platforms or social media services, such as when reviewing our services and/or transport companies or when commenting on our blog.

When we collect personal information about you, we do so by making a record of it. We do this when:

you communicate with us online, for example if you create an account with us or used our booking platform you subscribe to our newsletter;

you take part in any trade promotions, testimonials, surveys or focus groups we are involved in conducting;

you provide personal details to us during the course of a transaction making a booking;

you deal with us in other ways involving a need for personal information to be provided such as when you make contact with us.

Personal information we collect automatically

When you visit any of our sites, we automatically collect certain information from you. This includes your IP address, the browser you are using, your language settings, how you got here and how you interact with our website, for example, when performing searches, and the options related to those searches. This is non-personally identifiable information that may be stored and used to enhance and administer our website, provide products and services. For more information check our Cookie Statement.

Ability to use a pseudonym

You have the option of not identifying yourself or of using a pseudonym when dealing with us. But not where this is impractical or where the law or a court order provides otherwise. Given our services are usually of a personal nature, and that we generally need to disclose or share certain personal information and location details with your chosen Transport Provider in order to service your booking, it is generally not practicable to used our service without identifying yourself.

Storage of personal information

Personal information we hold is generally stored in computer systems. These may be operated by us only.

Why do we collect your personal information?

We collect your personal information mainly for the purpose of seeking to provide you with a transport solution that meets your needs and to manage your booking. When we collect, hold and use your personal information, we may also do it primarily to:

Ensure that our services are tailored to your specific needs;

Maintain our customer records;

Allow you to participate in PRIVATE TRANSFER, activities;

Respond to any request for products or services;

Fulfill booking requests placed with PRIVATE TRANSFER, by any means (including through our website or app, when available);

Provide newsletters; and maintain a record of enquiries, complaints and adverse event reports relating to your booking and transport experience.

We may use some of your personal information to market to you and to others and for incidental purposes. Not all information collected in respect of you is used for marketing and the majority of information is collected solely for the purpose of providing products, access to the website, and to facilitate your transport booking.

We disclose personal information we collect for those purposes, and for incidental purposes. For example, we may disclose your personal information within our group to service providers who assist us in our day-to-day.

We may de-identify your personal information. We may do this for use and disclosure of the anonymous data for various data analytics purposes.

Who do we share your personal information with?

We are serious about protecting your personal information. For that reason, we do not share the personal information you provide to us, except as outlined in this policy.

For example, we will share with the following information: your full name, mobile phone number, flight number, pick-up and drop-off address. We do so to facilitate your transport booking. The Transfer Company needs this information to carry out your journey, which includes, to pick you up and drop you off at the right places and at the right time and arrange and organize your booked trip. Please note that we will never share your payment details with anyone except as necessary to process your payment for our services.

We may share some information from you such as your search information, preferred browser etc with our business partners, affiliates and third party companies. These companies may use this information to provide advertisements on our website and other sites about goods and services that may be of interest to certain users and for statistics purposes.

We may share your personal information in any case where we are required to do so by any applicable law or any regulatory authority to whose jurisdiction, we are subject.

How long do we store your personal information?

We respect your privacy and therefore store only an amount of your personal information reasonably required for us to provide you with our services and only keep it as long as it is necessary to fulfil the purpose for which your information was collected and for contractual reasons according the applicable law. We do not store your payment information; we collate it for the sole purpose of making and processing your booking.

Please don't forgot company will doesn't collect your credit card number personal with our company which is a legal regulation with the company that regulates accepting online payments in Thailand. And companies or online platforms are prohibited. Keep customer credit card information.

If you ask us to send you offers and news by email, we will store your email address alongside your travel details until you unsubscribe from our mailing list.

How to request access, update or correct your personal information and exercise other rights

We will provide you with access to any of your personal information we hold (except in limited circumstances recognized by applicable law). If you wish to access your personal information or have an enquiry about privacy, please contact our staff.

If you need to update or correct your personal information we hold, please contact our staff.

In order to exercise other rights, please click here and follow the instructions.

Before we action your requested we may require some proof of identity. The processing of your request is free of charge and we will action it within 30 days. We may charge a reasonable fee if your request is manifestly unfounded or excessive, in particular of its repetitive character, or otherwise allowed under applicable law.

Limits of this policy

This is a policy only. There may be additional privacy notices and terms relevant to you depending on the nature of your dealings with us. We have separate charters concerning our employees – this policy does not apply to the personal information of our employees in their capacity as such.

How you can complain about our management of personal information

If you wish to complain about a breach of the privacy rules that bind us, you may contact our staff. We may ask you to put your complaint in writing and to provide details about it. We may discuss your complaint with our personnel and our service providers and others as appropriate.

Our Privacy Officer will investigate the matter and attempt to resolve it in a timely way. Our Privacy Officer will inform you in writing about the outcome of the investigation. If our Privacy Officer does not resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, our Privacy Officer will inform you that your complaint may be referred to the relevant privacy regulator for further investigation and will provide you with the regulator’s contact details.